Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 2–5 business days. Orders are not processed on weekends or public holidays. Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

• Canada: 7–15 business days
• United States: 7–15 business days
• International orders: 10–25 business days

Delivery times are estimates and may vary because of customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Please allow a few business days for tracking information to update after receiving your shipping confirmation. Some orders containing multiple products may arrive in separate packages.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country. These fees are not included in the product price or shipping cost.

Lost, Delayed or Damaged Packages

We are not responsible for delays caused by shipping carriers or customs. If your package is significantly delayed, lost, or arrives damaged, please contact us with your order number so we can assist you.

Contact Us

If you have any questions about shipping, please contact us using the email address listed on our Contact page.